Return policy

Return Policy

At E665 Football Kits, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and exchange policy that ensures a smooth process.

Returns and Exchanges

• Eligibility for Returns:

  • Items can be returned within 14 days from the delivery date.

  • The product must be unused, unworn, and in its original condition with all tags and packaging intact.

  • Custom items (name/number/crest customizations) are not eligible for returns or exchanges unless defective or damaged.

• How to Initiate a Return:
  To request a return or exchange, please contact our customer support at [email protected] within 14 days of receiving your order. Provide your order number and the reason for the return. Our team will guide you through the return process.

• Return Shipping:
  The cost of return shipping is the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping service to return your items to ensure they are safely delivered.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method.

• Processing Time:
  Refunds typically take 5-10 business days to process after we have received the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with a photo of the damage. We will provide a free return label and a full refund or exchange, depending on your preference.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized products (name, number, or crest customizations)

• Sale or clearance items

Exchanges

If you would like to exchange an item for a different size or style, please return the original item following the instructions above and place a new order for the item you want. We do not offer direct exchanges.

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Contact Us

If you have any questions or need assistance with a return, please feel free to contact us:
📧 Email: [email protected]
📱 WhatsApp: +1 409-812-1539